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Terms of Service

Refunds

Refunds will only be granted in extenuating circumstances; for example a medical incapacity or a bereavement. These will be approved at the sole discretion of the Programme Manager. Extenuating circumstances are defined as unforeseen events which may affect a student's ability to attend the course. These include serious illness and or hospitalisation, accident, an immediate family bereavement or other serious personal circumstances.

Anticipated events such as sporting, cultural or work commitments are not considered to be extenuating circumstances. Supporting documentation e.g. medical certificate, police statement etc. must be provided. In such circumstances, a deferral may be offered as an alternative to a refund. The amount refunded will be in proportion to how far you have progressed through the course. Please allow a minimum of 7 weeks for a refund to be processed.

Refusal Policy

Code Institute reserves the right to refuse tuition fees or programme applications from any given party.

Cancellation Policy

Online students are entitled to a cooling off period of 14 days, which begins on the day that access to the course is granted. If a student decides they do not want to commence the course during this period a refund may be granted. Once the Learning Management System (LMS) is accessed by a student this is an indication of use of service, and acceptance of terms and conditions. As a result at this point no refunds will be issued, even within the standard cooling off period of 14 days. After the cooling off period, no refunds will be issued whether the LMS has been accessed or not.

The access period for the mentored online programme is 14 months. After this time the users access to the LMS will be revoked and as a result at this point no refunds will be issued.

Payment Terms for Online Students

Students will only be granted access to online content once the full payment is made. Failure to make payments within the above timeframe will result in student access being withdrawn. If the full fee amount is not received, all programme fees paid up to that point will be non-transferable and non-refundable.

Different terms apply when students avail of a finance option, and the aforementioned terms can be referred to in the student's individual contract with Code Institute.

Deferrals

Students who wish to defer their participation in an online programme may do so in extreme circumstances for a maximum period of 12 months. Full fees will need to be remitted before students can defer participation, and deferral is at the discretion of Code Institute. Programme participation will not be deferred while an outstanding fee remains on the student account.